The information that we collect are only those necessary and relevant to our dealings with you. Said information will be kept for as long as they are pertinent for the purpose for which they were collected and/or as we are required under the law.
We collect and store information that you provide in-store, online or via one of our mobile applications , such as but not limited to, when you create or manage an Ace Hardware account or an Ace Rewards membership account, when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. When you undertake any of the said actions, the personal information we collect from you may include your:
We use technologies, such cookies, web server logs and web beacons, to collect and store certain information whenever you interact, access or use any of our online services, visit our website, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages or download and use one of our mobile applications. For example, we collect your IP address, browser and device information, including operating system, application software and reference site domain name, every time you access or use the online services. We also collect information regarding customer traffic patterns and usage and mobile application usage data.
Cookies are small data files created by a web server and stored by your browser. They help us to identify account holders and Ace Rewards members and to optimize the log-in, account management, and shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves without checking out. Most browsers accept cookies automatically but allow you to disable them. If you disable cookies, you may not be able to use some features of the online services. To learn more about cookies and how to disable them, please consult the "Help" feature of your browser or your device's user guide.
Our web servers may log details such as your browser type, operating system type and domain and other system settings. The web server logs may also record information, such as the IP address of the device you use to connect to the internet and the address of the web page that linked you to our website. We may place tags on our web pages called “web beacons” to control which web servers collect this information.
We may also disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
We may use the information that we collected or that you provided to:
We also may use your personal information in other ways for which we provide specific notice at the time of collection.
We have in place appropriate administrative, technical and physical security measures and safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. If you have any questions about security at our website, please send an e-mail to firstname.lastname@example.org.
The information you submit to us or to our authorized agent or third party service providers must be accurate and updated. You may review, change or request deletion of your personal information by sending an e-mail to email@example.com.
We reserve the right to request for documentation to verify the information provided by you.
You may choose whether or not you would want to receive any communication from Ace Hardware. For e-mail communications, you may click the "unsubscribe" link at the bottom of each e-mail you receive from us. You may also send us an e-mail at firstname.lastname@example.org to indicate your preference, such as to unsubscribe from receiving text messages or to stop receiving mail or phone communications
Our website may provide links to other websites, which may operate independently from us. Linked sites have their own privacy notices or policies. To the extent any linked websites you visit are not owned or operated by us, we are not responsible for the linked sites’ content, any use of the sites, or the privacy practices thereof.
Ace Hardware will assume control and responsibility for the personal information that you provide to us.